Orion offers Orion Connect contact-center services.
We incorporated Orion Connect in 2017 to support 3+ mln. subscribers of Telekarta satellite TV . Today we are ready to render contact center services to our colleagues — cable TV operators, TV-channels, TV-shops, online-movies theaters, internet providers, TV-channel distributors.
Tasks
With our assistance you will be able to address a wide range of sale and service tasks.
We are proud that we assist our clients being the best in our industry.
Learn about working with us in the Projects section.
«Contact-center employees are to some extent authorized persons, experts, first aid and even psychologists to whom the clients apply to address different critical issues»
Yana Gladysheva, Chief Operations Officer
Orion service model is built on the design-kit concept – the client selects the required services.
Hotline
- Answering incoming calls
- Clients’ consulting
Telemarketing
- Outcoming calls to the company’s clients
- Telephone sales, acquisition of company’s products applications
Telephone polling, marketing
Technical and consultation activities
- Arrangement of 8-800, 495/499 code multi-channel numbers
- IVR creation and adjustment
- Call back
- Arrangement of bulk text message mailing
- Auto-informing the clients
- Scripting
- Mystery shopper
The project activity is built in line with the assessment criteria, methods and control points developed in accordance with your tasks.
At the startup stage, we ask our clients to make test calls allowing us for correction of non-conformities (unfortunately, to avoid them in full is impracticable) and optimization of the contact-center activity.