Orion offers Orion Connect contact-center services.
We incorporated Orion Connect in 2017 to support 3+ mln. subscribers of Telekarta satellite TV . Today we are ready to render contact center services to our colleagues — cable TV operators, TV-channels, TV-shops, online-movies theaters, internet providers, TV-channel distributors.
With our assistance you will be able to address a wide range of sale and service tasks.
«Contact-center employees are to some extent authorized persons, experts, first aid and even psychologists to whom the clients apply to address different critical issues»
Yana Gladysheva, Chief Operations Officer
Orion service model is built on the design-kit concept – the client selects the required services.
- Answering incoming calls
- Clients’ consulting
- Outcoming calls to the company’s clients
- Telephone sales, acquisition of company’s products applications
Telephone polling, marketing
Technical and consultation activities
- Arrangement of 8-800, 495/499 code multi-channel numbers
- IVR creation and adjustment
- Call back
- Arrangement of bulk text message mailing
- Auto-informing the clients
- Mystery shopper
The project activity is built in line with the assessment criteria, methods and control points developed in accordance with your tasks.
At the startup stage, we ask our clients to make test calls allowing us for correction of non-conformities (unfortunately, to avoid them in full is impracticable) and optimization of the contact-center activity.
Details are always important, in particularб in media and telecommunication. To bring them to all employees of the standard contact-center and to start to work quickly is a challenge. Our team has always operated in telecommunication, hence, we not only know what the question is, but we are able to manage it.
Complete contact-center service package for Telekarta satellite TV – 3.1+mln. subscriber base. Hotline for TVzavr online-movie theater. Researching TV-watch specific features.
Orion Connect is the winner of 2018 International Customer Experience Awards Russia in Best Contact Center nomination.